Cancellation & Refund Policy

Last updated: 7 June 2026

We want booking with confidence. This policy explains cancellations, refunds, and deposit handling for Kafal Motors rentals.

1. Free cancellation window

Cancel within 48 hours of booking and at least 7 days before pick-up for a full refund of the rental and service fee.

2. Standard cancellations

• 7+ days before pick-up: full refund of the rental amount; the service fee may be retained.
• 2–7 days before pick-up: 50% refund of the rental amount.
• Less than 48 hours before pick-up or no-show: non-refundable.

3. Security deposit

The refundable deposit is a hold, not a charge. It is released after the vehicle is returned in acceptable condition, typically within 5–10 business days depending on your bank. Documented damage or fines may be deducted, with evidence shared with you.

4. Add-ons

Pre-paid cleaning is refundable if you cancel under section 1 or 2. Free pick-up & drop-off carries no charge. If you cancel after the vehicle has been dispatched for delivery, a delivery fee may apply.

5. Changes by Kafal Motors

If we cancel a confirmed booking (e.g. vehicle becomes unavailable), you receive a full refund including the service fee, and we will help you find a comparable vehicle where possible.

6. How to cancel

Cancel from your account, or email [email protected]. Refunds are issued to your original payment method via Stripe.

Questions? Email [email protected].